Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Care 24/7 Solutions Limited (company number 10088290), The Shaftesbury Centre, 27a Percy St, Rodbourne, Swindon SN2 2AZ (“we”, “us”, “our”) collects, uses and protects your personal information when you use this website, contact us, request a care assessment, receive our home care services or apply to work with us. We are the data controller for this information.

Information we collect

• Enquiries and assessment requests: your name, phone number, email address, town or city, the type of care you are interested in and anything you choose to tell us about your situation.
• People who receive our care: contact details, next of kin, care plans, and health and social care information needed to deliver safe care.
• Job applicants: your name, contact details, experience, right to work information and the results of pre-employment checks such as references and DBS checks.
• Website use: limited technical information such as your IP address and browser type, and the cookies described in our Cookie Policy.

How and why we use your information

• To respond to your enquiry and arrange a free care assessment (legitimate interests, or steps before entering into a contract).
• To plan and deliver care, keep accurate care records and meet our obligations as a provider regulated by the Care Quality Commission (contract, legal obligation and, for health information, the provision of health or social care).
• To assess job applications and carry out recruitment checks (steps before entering into a contract, and legal obligation).
• To keep our website secure and working properly (legitimate interests).

We do not sell your information and we do not use it for automated decision making.

Who we share information with

We only share personal information where it is necessary, for example with health and social care professionals involved in your care, local authorities or the NHS where they fund or commission care, the Care Quality Commission, our IT and website providers, and where the law requires us to.

How long we keep information

We keep enquiry information for as long as needed to deal with your request. Care records and employment records are kept for the periods required by law and by health and social care guidance, then securely deleted.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information against loss, misuse or unauthorised access. Only staff who need your information to do their job can access it.

Your rights

You have the right to access the personal information we hold about you, and to ask us to correct, delete or restrict it, to object to how we use it, and to request a copy to transfer elsewhere. Some rights are limited where we must keep records by law. To make a request, contact us using the details below.

Contact us and complaints

If you have questions about this policy or how we handle your information, email care247solutions@gmail.com, call 0330 133 0782 or write to us at The Shaftesbury Centre, 27a Percy St, Rodbourne, Swindon SN2 2AZ.

If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.